Change or cancel order
Gift and Commemorative orders
If your order has not yet been dispatched, you can cancel items online within your account
- Sign in to your account
- Go to Open Orders
- Find order and click More Details
- Click Request Cancellation
- Select Reason Code
- Select Item to Cancel
- Submit request so our customer services team can action this for you
To change gift or commemorative coin items, please contact our customer services team.
Bullion orders
We are unable to change or cancel Bullion orders as prices are determined by the live gold, silver and platinum spot prices. Products are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.
