Customer Accounts
My Account
- Two Factor Authentication
- Do I need to provide documentation?
- What is a Source of Wealth/Source of Funds check and what does this mean?
- What is KYC and what does this mean?
- Creating an account
- Selling Bullion
- Forgotten my password?
- Change account address
- Bullion Accounts
- Closing my account
- International customers
- Problems creating an account
Two Factor Authentication
- Why do I need to enter a code now?
- Do I have to update my password?
- How do I receive the security code?
- Do I need to enter a security code every time I log in?
- How long is the security code valid for?
- I haven’t received the security code. What should I do?
- My security code isn’t working. What should I do?
- Can you send the security code to a different email address?
- Is this secure?
- Is anything else about my account changing?
- Will this change affect orders, deliveries or trading activity?
- What if more than one person uses the same account?
